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QUALITY BEST PRACTICES TO INCREASE COMPETITIVENESS: AN INDUSTRIAL CASE STUDY
Authors:
Luís Farinha, João J. Ferreira
Abstract:
This paper aims to understand how the Quality best practices can contribute to the industrial competitiveness through teamwork. We follow a qualitative research methodology through a case study, incorporating interviews with the top management, responsible for process and industrial operators. The results demonstrates that teamwork promotes improved interdepartmental communication; improving the spirit and team work group; promotes the joint analysis and sharing of problems and solutions to be implemented; leads to greater motivation and individual responsibility of meaning; and increasing the sense of initiative and involvement in solving problems.
Keywords:
TQM, quality engineering; teamwork; firm performance; competitiveness.
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