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GUIDELINES FOR THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN INDUSTRIAL COMPANIES
Authors:
Luís Farinha, Jéssica Lourenço, Cátia Caroço
Abstract:
This article presents an implementation guide of a quality management system based on the family of ISO 9000 standards, according to the 2015 revision of ISO 9001. In line with the literature review, the study is based on a case study on the mechatronics sector. The presented implementation guide allows managers, technicians, academics and students, a practical reflection on the implementation of a quality management system in order to obtain a competitive advantage in the increasingly globalized market, requiring to the industry a solid foundation in terms of sustainability.
Keywords:
Quality Management Systems, ISO 9001, Management Standards, Mechatronics Industry, Continuous Improvement, Firm Competitiveness.
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